Refund Policy

Refund Policy
At Terrakleen, your satisfaction is our top priority. We are committed to providing high-quality cleaning products and exceptional customer service. Please review our refund policy before making a purchase.

1. Eligibility for Refunds
You may be eligible for a refund if:
You received the wrong item
To qualify for a refund:
Submit your request within 7 days of receiving your order
The product must be damaged or defective)
2. Non-Refundable Items
We do not offer refunds or returns for:
Used or opened products (due to hygiene reasons)
Sale or clearance items
Requests made after 7 days from delivery

3. How to Request a Refund
To request a refund, email us at help@buyterrakleen.com with the following details:
Your order number
A brief description of the issue
Clear photos of the product (if applicable)
Our support team will respond within 2 business days and guide you through the next steps.

4. Refund Processing
Approved refunds will be issued to your original method of payment
Please allow 5–7 business days for the refund to reflect in your account

5. Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange. Contact us using the same steps above.
6. Shipping Costs
If the issue is our fault (damaged, defective, or incorrect item), we cover return shipping
In all other cases, customers are responsible for return shipping fees
For any questions or concerns, feel free to contact us at help@buyterrakleen.com.
Thank you for choosing Terrakleen!